SmartFeedback is an innovative, powerful and user friendly tool to enable Vodafone Ireland enterprise customers to report service issues on the Vodafone network. It is instantaneous and enables you to detail the exact nature, location and frequency of the issue being experienced. The application will allow the Vodafone Network team to gain a better insight into the network issues experienced by our customers that maybe previously went unreported, enabling us to make Ireland’s best Network even better
Features:
- Service: allows you to log an issue that you may be experiencing like drop calls or network busy to our network team
- Frequency: how often you encountered the issue
- Date & Time: when you encountered the issue
- Description: optional additional information you can provide
- Location: where the incident occurred
- Position: an indication of whether you were indoors, outdoors or on the move